At My Punjabi Poshak, we take pride in delivering quality products with traditional elegance. We understand that sometimes things may not go as planned. Below is our clear and transparent Refund and Return Policy to help you shop with confidence.
Return Policy
We accept returns only under the following conditions:
Eligible for Return:
- Wrong item received (e.g., different design, size, or color)
- Defective or damaged item (must report within 3 days of delivery)
Not Eligible for Return:
- Change of mind or dislike of style
- Sale or discounted items
- Worn, washed, or altered items
- Custom-stitched or personalized orders
Return Conditions:
- Return request must be made within 3 days of delivery.
- Items must be:
- Unused and unwashed
- With original tags and packaging
- In resellable condition
Refund Policy
We only offer refunds in the following cases:
- Product is out of stock after purchase and cannot be delivered
- You received a defective item and prefer a refund instead of an exchange
Refunds will be processed through the original payment method, or via bank transfer, within 5 to 7 business days after we receive and inspect the returned item.
Return Process
- Email us at info@mypunjabiposhak.com within 3 days of receiving the order.
- Mention:
- Order number
- Reason for return
- Clear photos (in case of damage or defect)
- Our team will review and guide you through the next steps.
- You must courier the product back to us.
- Upon receipt and inspection, we’ll initiate your refund or exchange.
📦 Return shipping cost will be borne by the customer unless the fault is ours.
📍 Contact Us
For any questions related to returns or refunds:
📧 Email: info@mypunjabiposhak.com
📞 Phone: +92 321 9494887
📍 Address: Lahore, Punjab, Pakistan